DUE TO THE CURRENT PANDEMIC, MANUFACTURERS BEING SHORT STAFFED AND BACKORDERS OF MANUFACTURERS RAW MATERIALS, WE HAVE BEEN EXPERIENCING LONGER THAN NORMAL SHIPPING TIMES. WE AT IMPACTCLEANINGPRODUCTS.COM ARE DOING OUR BEST TO SHIP ALL ORDERS WITHIN 3-4 BUSINESS DAYS. WHILE SOME PACKAGES ARE ARRIVING WITHIN NORMAL SHIPPING WINDOWS, WE HAVE ALSO BEEN NOTIFIED BY THE CARRIERS THAT MANY ARE BEING SLOWED.
Our refund and returns policy lasts 30 days. If 30 days have passed since your receipt of the item(s), we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition.
- Any item damaged or with missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
To initiate a return, we MUST be contacted first by email to firstname.lastname@example.org.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund due to the condition of the item.
If you are approved, then your refund will be processed for the original purchase price of the item(s), and a credit will automatically be applied to your credit or debit card within 3-5 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company. All credit card companies have different hold times for these types of transactions. It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
All on sale orders are final and cannot be returned or refunded.
To return your product, with approval after your email to us, you should mail your product to:
Impact Cleaning Products, 716 E 50 N, American Fork, UT 84003.
Most of our chemicals need to be shipped using hazard labeling. This needs to have a limited quantity label and this side up arrows to ensure the product is handled properly during shipping. All limited quantity and hazard labeled packages need to be shipped via UPS ground shipping. The packaging used to ship to you should be re-used for returns. Keep your return tracking number to ensure you know when the package was delivered back to our facility. We cannot guarantee that we will receive your returned item without tracking information.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you are returning more expensive items, you may consider insuring the package for the price of the item in case the package is lost or damaged in transit.
FOR ALL CLAIMS, DETAILED PHOTOS ARE REQUIRED
- 1 photo of each side of the package.
- 1 photo of our shipping label on the package
- Photos of all damage.
- Photos of packing materials used (if any).
Need more help?
Contact us at email@example.com for questions related to refunds, returns and claims.